August 15, 2019 | Devon Wilson | Online Account Opening

Not only do first impressions last, but they also significantly affect whether a member will recommend your credit union to their network of friends and family members.  One of your primary goals when welcoming new members into your credit union should be to make an amazing first impression. Customers should feel confident that their Member […]

July 13, 2019 | Devon Wilson | Employee Well-Being

Increasing the productivity of your Member Service Representatives is crucial if your credit union is aiming for significant growth. Not only are your employees the face of your financial institution, they are also the foundation that ensures your front-end operations are always running smoothly. Take a look at ways you can make your MSR’s more […]

July 7, 2019 | Devon Wilson | Online Account Opening

When a bank or credit union advertises that they offer online account opening, more often than not it’s not the complete truth. True online account opening means the entire sign-up process can be completed digitally, without needing to visit the branch. The majority of credit unions are either fully using traditional in-branch applications or a […]

June 14, 2019 | Devon Wilson | Disaster Recovery

For financial institutions and the majority of organizations across the U.S., natural disasters can strike at any moment and in many forms. When the inevitable happens, your credit union should be able to handle your disaster recovery and resume operations as soon as possible. Your members’ financial information is extremely valuable, but it is also […]

May 26, 2019 | Devon Wilson | Uncategorized

Every time a member completes a simple transaction, chances are they won’t be thinking about all the integrations your credit union implemented for it to happen. Members aren’t thinking about how the core is integrated with applications whenever they check their account balance. They just expect their account data to be there, and for your […]

May 17, 2019 | Devon Wilson | Cybercrime, Disaster Recovery

As financial processes become even more reliant on current technology, regulations and restrictions on cyber security tighten by the day. In recent years, the financial industry in particular has gone through more than its fair share of security breaches. In fact, credit unions and other financial institutions with less than $35 million in assets accounted […]

May 7, 2019 | Devon Wilson | Cloud Computing, Disaster Recovery

We’ll get straight to the point: you need a disaster recovery solution for your credit union. And it’s not just because it’s mandated by the NCUA. Your CU’s resilience and continued success is all the more easier to achieve if you have this strategy in place. Disaster recovery involves practices, policies and tools that work […]

April 12, 2019 | Devon Wilson | Cloud Computing

Cloud computing has been in popular use for more than a decade, but it still suffers from a few myths that are easily debunked. For modern credit unions, making the shift to the cloud is a matter of when, not if, so it’s essential to understand the facts about cloud computing. The top 3 misconceptions […]

March 28, 2019 | Devon Wilson | Information Technology

As Women’s History Month comes to a close, the IMS team is putting the spotlight on the women who have played an essential role in the field of information technology and computer science. The four pioneers we’ll be featuring today have developed some of the most vital components of current technology, including the creation of […]

February 25, 2019 | Devon Wilson | Employee Well-Being

The winter months can be difficult for many, regardless of where they live. Shorter days often mean leaving for work while it’s dark, and returning home in the same way. Spending most of the daylight hours indoors can lead to feelings of constant fatigue and depression. This seasonal-specific condition is known as SAD (Seasonal Affective […]