June 28, 2021 | Devon Wilson | Credit Union Resources

  New leaders learn from experience, education, and the leaders who came before them. And as credit unions grow and change to keep up with the demands of members all over the country, we thought we would take a break from focusing on the future to look back on the lessons that credit union leaders […]

June 21, 2021 | Devon Wilson | Business Continuity Planning

  The last year or so has become the catalyst for credit union technology growth and change, driving member services toward digital solutions faster than they have ever done before. Streamlined service and cutting-edge digital experience is no longer a luxury for businesses, it’s a necessity. Let’s discuss the future of credit union technology. 2021 […]

May 24, 2021 | Devon Wilson | Business Continuity Planning

  The effects of the COVID-19 pandemic have not only changed daily life but also many industry futures. As credit unions take stock in the amazing transformations that took place in 2020, many regulatory bodies are taking a hard look at their best practices through the lens of a global crisis. Let’s discuss how credit […]

May 17, 2021 | Devon Wilson | Credit Union Resources

  Branding, in the information age, is hard. Because your credit union brand image doesn’t just come from you. It comes from your credit union’s interactions with every guest, affiliations with other businesses, and even its stance on social issues. Is your credit union in need of an image upgrade? Here are some tips to […]

April 26, 2021 | Devon Wilson | Credit Union Resources

  For more than a year, businesses and citizens have been wading through a world that has all but killed the casual conversation and public gatherings. We are more acutely aware of even the most fleeting of interactions and relationships. And that’s why personalization is becoming more important in everyday communications and transactions. Credit unions […]

April 19, 2021 | Devon Wilson | Business Continuity Planning

  Digital banking trends are continuing to gain momentum as pandemic measures remain and customer preferences shift. And as these trends grow, they also expand to include more products and services. Enter digital lending. Digital lending is the migration of most or all of the lending and loan origination process to online and mobile platforms. […]

March 29, 2021 | Devon Wilson | Business Continuity Planning

  We’ve talked previously on our blog about the difference between credit union disaster recovery and business continuity planning. A business continuity plan (BCP) is a series of protocols created to make sure an organization can keep operating during a disaster, and a disaster recovery plan is often a subset of the BCP that specifically […]

March 22, 2021 | Devon Wilson | Credit Union Resources

  Credit unions are unique in their positioning – they are financial institutions with a community-centered vision. This hometown, local feel is something that should be included in your marketing efforts. Nothing satisfies customers more than knowing a business can walk the walk. Here are 5 community outreach marketing ideas for your credit union. Offer […]

February 22, 2021 | Devon Wilson | Credit Union Resources

  You may be thinking, why should my credit union already be marketing to Gen Z? Aren’t they a little young to be financially independent? Many news articles and social media jokes paint Gen Z (the first demographic group born after the internet was commercialized) as children or young teens. But the reality is – […]

February 15, 2021 | Devon Wilson | Credit Union Resources

  Credit unions have broken their own mold. No longer thought of as anti-tech, smaller banks and credit unions are harnessing the power of new technology practices for their employees to better serve their customers. New research on the increased use of bots and virtual assistants has produced some interesting insights. Let’s take a look […]